For Consumers

Legal Affairs

We protect consumers, the public interest and our state’s economy by providing fair and efficient regulation of the insurance industry through:

Strategic objectives

  • Expedite effective enforcement of agency actions,
  • Promote compliance through clear and consistent interpretation of the law,
  • Assist with legislative agenda,
  • Respond promptly and meaningfully to public, industry and government inquiries,
  • Participate effectively in agency policy development, and
  • Develop efficient procedures to support OIC infrastructures.

Investigations

Our investigations staff protects Washington consumers by investigating complaints against the following:

  • Agents,
  • Agencies, 
  • Insurance licensees,
  • Unlicensed entities, and
  • Unauthorized entities.

If a violation of Title 48 RCW or Title 284 WAC (leg.wa.gov) occurs, we refer the case to our attorneys. We take action by imposing fines, suspending or revoking a license. Under very rare circumstances, we may order a reimbursement payment.