For Consumers

Legal Affairs

We protect consumers, the public interest and our state’s economy by providing fair and efficient regulation of the insurance industry through:

Strategic objectives

  • Expedite effective enforcement of agency actions; promote compliance through clear and consistent interpretation of the law; assist with legislative agenda,
  • Respond promptly and meaningfully to public, industry and government inquiries,
  • Participate effectively in agency policy development, and
  • Develop efficient procedures to support OIC infrastructures.


We help protect Washington state consumers by investigating complaints against agents, agencies and other insurance licensees to determine if there has been a violation of any provision of Title 48 RCW or Title 284 WAC ( When appropriate, we take action, such as imposing fines and suspending or revoking a license. We have no authority to order reimbursement payments, except under very limited circumstances. The Investigations staff also investigates unlicensed and unauthorized entities.