We protect consumers, the public interest and our state’s economy. We do so by providing fair and efficient regulation of the insurance industry through:
Strategic objectives
- Expedite effective enforcement of agency actions
- Promote compliance through clear and consistent interpretation of the law
- Assist with legislative agenda
- Respond promptly and meaningfully to public, industry and government inquiries
- Participate effectively in agency policy development
- Develop efficient procedures to support our agency's infrastructures
Investigations
Our investigations staff protects Washington consumers by investigating complaints against the following:
- Agents
- Agencies
- Unlicensed entities
- Unauthorized entities
If a violation of Title 48 RCW (leg.wa.gov) or Title 284 WAC (leg.wa.gov) occurs, we refer the case to our attorneys. We take action by imposing fines, suspending or revoking a license. Under very rare circumstances, we may order a reimbursement payment.