OLYMPIA, Wash. — Washington state Insurance Commissioner Mike Kreidler fined Molina Healthcare of Washington $100,000 on Tuesday (fortress.wa.gov) for errors in the company’s enrollment and billing system.
“Consumers in Washington should be able to rely on their health insurer providing accurate, reliable information,” Kreidler said. “In this situation, the system in place did not provide that assurance for thousands of people, adding confusion and stress to the process of simply obtaining health care.”
Kreidler’s office opened a review of Molina’s enrollment and billing system in 2021 after a significant increase in consumer complaints against the company. That included two complaints about claims for pre-authorized services being denied.