Each carrier’s designated contact for BBPA arbitration can be found below.
If you are a carrier that needs to update your arbitration designated contact information, please contact policy@oic.wa.gov.
Carrier's designated contact for BBPA arbitration
| Company | Name | Phone | |
|---|---|---|---|
| 4 Ever Life Insurance Company | Babette Madison | bmadison@bcsf.com | (630) 472-7702 |
| Aetna Life Insurance Company (Aetna) | N/A | waarbitration@aetna.com | (971) 472-2535 |
| All Savers Insurance Company – United Healthcare | Jamie Kling | Ceu_arbitrations@uhc.com | 952-202-2440 |
| American Specialty Health Insurance Company (ASH Insurance) | Kimberly Ehman | ASHAppeals@ashn.com | 619-489-4637 |
| Asuris Northwest Health (Cambia Health Solution) | N/A | balancebilling@asuris.com | 1-800-253-0838 |
| BridgeSpan Health Company (Cambia Health Solution) | N/A | balancebilling@bridgespancehealth.com | 1-800-253-0838 |
| Cigna (CHLIC) | Kim Hoyt | WA_Mandated_Arbitrations@cignahealthcare.com or Escalations_Mandated_Arbitrations@cigna.com | 570.379.3116 |
| Community Health Plan of Washington (CHPW) | Payment Dispute | cs.claimsdistribution@chpw.org | 1-866-907-1906 |
| Coordinated Care | Amy Condon | Amy.M.Condon@coordinatedcarehealth.com | 253-844-3149 |
| First Choice Health Network, Inc | Shidan Greene | compliance@fchn.com | 877-749-2031 |
| Health Alliance Northwest Health Plan | Lisa Gonigam | Lisa.Gonigam@carle.com | 217-902-5139 |
| Health Net Health Plan of Oregon | Kim Hanson | ComplianceOregon@Centene.com | 541-799-3125 |
| Kaiser Foundation Health Plan of the Northwest | N/A | NW.MEMBERRELATIONS@kp.org | 503-813-4480 |
| Kaiser Foundation Health Plan of Washington; Kaiser Foundation Health Plan of Washington Options, Inc. | N/A | Balance-Billing-Arbitration@kp.org | 1-888-767-4670 |
| Molina | N/A | WASurpriseBillingDispute@MolinaHealthcare.com | (833) 234-1262 |
| PacificSource HealthPlans | Kim Kenworthy | NSA@pacificsource.com or PS_CommercialCompliance@pacificsource.com | 509-505-6452 |
| Premera | Premera Federal No Surprises | FedNoSurprises@premera.com | 1-844-960-4481 |
| Providence Health Plan | Eda-Marie Johnson | PHPProviderArbitrationCoordinator@providence.org | 503-574-7771 |
| Regence BlueShield (Cambia Health Solutions) | Valerie Hunt | BalanceBilling@regence.com or Valerie.Hunt@cambiahealth.com | 1-(855) 357-3172 |
| Regence BlueCross BlueShield of Oregon (Cambia Health Solution) |
Teresa Peart Amber Bahraini |
BalanceBilling@regence.com or Teresa.Peart@regence.com or Amber.Bahraini@regence.com | 1-(855) 357-3172 |
| Trustmark Health Benefits | Pamela Laukhuff | PLaukhuff@luminarehealth.com | 717-239-1688 |
| Student Resources division of UnitedHealthCare (UHC) | Regulatory & Consumer Affairs (RCA) | OofNetwork@uhcsr.com | 888-315-0448 |
| UnitedHealthCare (UHC) | N/A | Ceu_arbitrations@uhc.com | 844-368-5052 |