We can help you with your insurance!

We have a dedicated team of insurance experts ready to help you. We can help you understand your rights and answer your insurance questions. In 2025, we helped Washington consumers by:

  • Processing 9,370 consumer complaints, leading to the recovery of $49,271,841 for consumers.
  • Answering 82,707 calls to our consumer hotline about insurance issues, rights, and responsibilities.
  • Conducting 3,570 live chat sessions with consumers.
  • Responding to 10,564 written consumer inquiries.
  • Distributing over 4,500 insurance-related publications to consumers.
  • Helping consumers resolve various policy issues, including claims, billing and underwriting problems.
  • Deploying to disaster areas and assist with insurance related recovery resources.
  • Providing thousands of referrals to other places that can provide help, including the Washington Health Benefit Exchange.