Get help

Consumer Advocacy

Call: 800-562-6900 (8:30 a.m. to 4:30 p.m., Monday - Friday)
Form: Ask an insurance expert

 

Quick tip

You should file a complaint if you think an insurer or agent has violated the law or treated you or your claim unfairly.

You should report fraud if you believe a person is trying to cheat or commit fraud against an insurer or agent.

File a complaint or check your complaint status

You can file a complaint against your insurance agent or insurance company, or check the status of an existing complaint.

Help for medical providers filing a complaint

There are resources available for medical providers who would like to help their patients with filing a complaint.

How we can help you with your complaint

We’re committed to supporting your complaint. While some issues may fall outside our scope, here’s what our office can do and what may require other resources.

Other places to go for help

More than a dozen different entities have roles in insurance regulation. Sometimes, these other agencies and entities will be able to better help you with your insurance issues.

Understanding the complaint process

We answer hundreds of insurance questions every day and can help you understand your insurance policy. Learn about our complaint process and how we can help.

Contacting us gets results

Every year we help tens of thousands of people with their insurance. Our complaint process results in the recovery millions of dollars for Washington insurance consumers.

Related topics

Appeals

Learn more about where and how to file an appeal for a service or payment decision.

Fraud

Insurance fraud costs the average Washington family $400-$700 a year in increased premiums. Learn how we combat fraud and how to file a fraud report.

What consumers need to know about surprise or balance billing

You have protections in Washington state against receiving surprise bills for emergency care or certain behavioral health services.