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Request a consumer outreach and education speaker

Please choose a presentation topic below. Someone from our Statewide Health Insurance Benefits Advisors (SHIBA) program or our Consumer Advocacy unit will contact you about your request. We will do our best to accommodate your needs.
 

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  • Insurance Resources
    • A consumer's insurance glossary
    • Annuities
      • Annuity payout options
      • Learn how annuities work
      • The cost of annuities
      • What to consider before buying or changing an annuity policy
    • Auto insurance
      • Auto insurance claims
        • Filing an auto insurance claim
        • How insurers calculate taxes and fees when your car is totaled
        • What happens after your car gets totaled
        • What to do if you’re hit by an uninsured or underinsured driver
      • Credit and insurance
        • Credit freezes and insurance
        • Credit scores and insurance
        • Facts about the credit scoring ban rule
        • CLUE (Comprehensive Loss Underwriting Exchange)
      • Learn how auto insurance works
        • Auto coverage for home health care workers and volunteers
        • Extended warranties and service contracts
        • Gap insurance
        • Gig workers and delivery drivers
        • How insurance companies set auto premiums
        • Learn about auto insurance
        • Personal injury protection (PIP)
        • Usage-based insurance
        • What if I can't find auto coverage?
        • How we review auto and homeowner rates
        • Washington state's mandatory auto/motorcycle insurance law
    • Boat/marine insurance
    • Business insurance
      • Insurance and your home business
      • Learn how business insurance works
      • What you need to know about self-insured business claims
    • Choosing an insurance agent or broker
    • Credit insurance
    • Crop insurance
    • Dental insurance
    • Extended warranties and service contracts
    • Gig workers and delivery drivers
    • Health insurance
      • Appealing a health insurance denial
        • Appeals information for Medicare and plans we don't regulate
        • Common reasons for a denial and examples of appeal letters
        • How to appeal a health insurance denial
        • Identify your type of insurance coverage
      • For medical providers
        • How to help patients who receive a health plan denial
        • Mental health and substance use disorder parity for providers
        • Types of insurance mental health parity covers and who enforces it
        • What medical providers need to know about health insurance
        • What medical providers need to know about offering discounts
      • Health insurance coverage
        • Association health plans
        • COBRA
        • Continuation plans
        • Dental insurance
        • Direct health care practices
        • Employment-related health insurance
        • Get help paying for coverage
        • Get help paying for prescriptions
        • Health care coverage resources
        • Health clinics and hospital care
        • Health insurance companies that sell to small businesses
        • Health insurance plans and health care programs
        • Health savings accounts
        • Individual and family health plans & premiums
        • No-cost preventive health services 
        • Out-of-pocket costs
        • Small business owners
        • Specific disease or disability
        • The Washington State Health Insurance Pool (WSHIP)
        • Tribal members
        • Veterans
        • Vision and hearing programs
        • What to do if you lose health coverage
        • What you need to know about medical provider networks
        • What you need to know about short-term medical plans
        • When you can buy an individual health plan
        • Who to contact for issues with your employer health plan
      • How health insurance works
        • Benefits health plans must cover under Washington state law
        • Coverage for abortion services
        • Gender-affirming medical coverage rights
        • Getting your health plan to cover your prescription drug
        • Health information and your privacy
        • How my premiums are determined
        • How we review health rates
        • How your health insurance claims process works
        • Insurance and reconstructive breast surgery
        • Learn how health insurance works
        • Mental health parity
        • Patient Bill of Rights
        • Reproductive and birth control health rights
        • What consumers need to know about surprise or balance billing
        • What health insurance plans must cover
        • When health insurers can ask you about your health
        • Women's health insurance rights
        • Your rights to see a medical provider
      • Mental health and substance use disorders
        • Appealing a behavioral health treatment or service denial
        • How to get help with behavioral health
        • Your coverage rights for behavioral health issues
    • Home insurance
      • Insurance for natural disasters
        • Earthquake insurance
        • Flood insurance
        • Landslide insurance
        • Natural disasters
        • Volcano coverage for your home and auto
        • Wildfires and homeowner insurance
        • Winter weather and insurance coverage
      • Learn how home insurance works
        • Title insurance
        • Domestic abuse and insurance
        • Filing a homeowner insurance claim
        • How insurance companies set homeowner rates
        • How renter insurance works
        • Insurance tips for homeowners
        • Leaks, water intrusion and mold
        • Learn how condo insurance works
        • Learn how homeowner insurance works
        • Lender-placed insurance
        • Private mortgage insurance (PMI)
        • What to consider when buying renter insurance
        • What to do when changing homeowner policies
    • How does my insurance company rate?
    • Life insurance
      • Filing a life insurance claim
      • Funeral insurance
      • How to find an old life insurance policy
      • Learn how life insurance works
      • Types of cash value life insurance
      • Who can take out a life insurance policy on children?
    • Long-term care
      • Long-term care insurance companies approved to sell in Washington state
      • Long-term care insurance rate increases
      • Order our long-term care options workbook
      • Penn Treaty liquidation
      • Washington state Long-Term Care Partnership Program
      • What qualifies as long-term care insurance
    • Medicare
      • Get free Medicare help from SHIBA
        • How we can help you with Medicare
        • Appealing a Medicare coverage or payment decision
        • Get free, unbiased Medicare help from the Washington SHIBA program
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        • Find Medicare counseling and events in your area
      • Volunteer opportunities
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      • Learn about Medicare
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        • Losing Apple Health (Medicaid) coverage
        • Medicare options for people with disabilities
    • Natural disasters
    • Order consumer publications
    • Pet insurance
    • Surplus line insurance
    • Title insurance
    • Travel insurance
    • What's a Guaranty Association and how does it work?
  • Complaints, Appeals & Fraud
    • Complaints
      • File a complaint or check your complaint status
      • Help for medical providers filing a complaint
      • How we can help you with your complaint
      • Other places to go for help
      • Understanding the complaint process
      • Contacting us gets results
    • Appeals
      • Appealing a health insurance denial
      • Appealing a behavioral health treatment or service denial
      • Appealing a Medicare coverage or payment decision
      • Small pharmacy reimbursement appeals
    • Fraud
      • Criminal Investigations Unit (CIU)
        • About the Criminal Investigations Unit (CIU)
        • Criminal Investigations Unit advisory board members
        • Criminal Investigations Unit speaker request form
      • Report insurance fraud
        • Report insurance fraud form
      • Report Medicare fraud
  • Producers & Adjusters
    • Education
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        • Continuing education (CE) providers
        • Continuing education requirements
        • Find your education history
      • First-time license
        • Adjuster pre-licensing experience (PLE)
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        • How to schedule an insurance license exam
        • Producers pre-licensing education (PLE)
      • Product-specific education requirements
        • Annuity suitability training
        • Flood insurance training
        • Long-term care (LTC) training
      • Continuing education (CE) - for providers
        • Become a continuing education (CE) provider
        • CE procedures and records
        • Classroom courses
        • Self-study courses
        • Submit a CE course roster
        • Webinar courses
      • Pre-licensing education (PLE) - for providers
    • Laws and rules affecting licensees and providers
      • Ask a question or submit a petition for expungement under HB 1266
      • New laws and rules
      • Changes to adjuster definition, emergency registration and CE requirements
    • Licensing compliance & financial examinations
      • Records retention
      • Business-entity licensees - complying with other Washington state agencies
      • Separate premium accounts
        • Agency bill accounts
        • General requirements
        • Recordkeeping
        • Separate premium account shortages
      • Bonds
      • Title agents
        • Title agent reporting requirements
        • Title escrow rate filing requirements
        • Title inducements rules summary
        • Title agent referral compensation and fees
      • Compensation and disclosure
        • Referral compensation and fees
        • Compensation
        • Disclosure
        • Compensation disclosure form
      • Court certification letters
      • Financial examinations
      • Lead cards and mailing lists
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      • Promotional games of chance
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      • Compliance tips for new licensees
    • Licensing
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        • Adjuster - crop, independent or public
          • Determine which type of crop losses you will be adjusting
        • Fingerprint requirements
        • If you have a criminal offense
        • Life settlement broker
        • Producer and adjuster licensing fees
        • Producer license (full and limited lines)
        • Surplus line broker
        • Travel insurance license requirements
        • Managing general agents (MGA) and third-party administrators (TPA)
        • Designated responsible licensed person (DRLP)
        • Premium finance companies
        • Rental car agent
        • Self-service storage
        • Specialty producer - portable electronics
        • Title agent
      • Renew or reinstate your license
      • Business entities can apply for a new license or renew an existing license through NIPR
      • Make changes to your license
        • Producer and adjuster licensing fees
        • Adding and changing lines of authority
        • Adding and removing business-entity affiliations
        • Change or correct your name, DBA, address and other information
        • Upgrade, downgrade or cancel your producer license
      • You're moving
      • Certification and clearance letters
      • Compliance tips for new licensees
      • Print your license
      • Licensee login help
    • Producer advisory committees
    • Surplus line broker reporting and tax requirements
  • Insurers & Regulated Entities
    • Company registration and renewal
      • Biographical affidavit
      • Company registration and renewal for captive insurers
      • Company registration and renewal for charitable gift annuities
      • Company registration and renewal for direct primary health care practices
      • Company registration and renewal for discount plan organizations
      • Company registration and renewal for health care benefit managers
      • Company registration and renewal for life settlement providers
      • Company registration and renewal for reinsurance intermediaries
      • Company registration and renewal for reinsurers
      • Company registration and renewal for risk retention and purchasing groups
      • Company registration and renewal for service contract providers
      • Health carrier admissions
      • Property and casualty, life, disability and title company admissions
    • Data calls and reporting
      • Security breach notification requirements
        • Security breach notification contact form
      • Special data calls and surveys
      • Special liability report instructions, forms and historical data
      • Statistical reporting for property and casualty insurers
      • Survey for fixed payment policies
      • Title insurer data reporting requirements for direct underwriters
    • Financial information filing
      • 2025 financial information filing checklists
      • Approval for permitted accounting practices
      • Financial filing requirements for charitable gift annuities
      • Financial filing requirements for discount plan organizations
      • Financial filing requirements for fraternal benefit societies
      • Financial filing requirements for health care benefit managers
      • Financial filing requirements for health care service contractors
      • Financial filing requirements for health maintenance organizations
      • Financial filing requirements for life settlement providers
      • Financial filing requirements for life, accident and health insurers
      • Financial filing requirements for multi-employer welfare associations
      • Financial filing requirements for property and casualty insurers
      • Financial filing requirements for risk retention groups
      • Financial filing requirements for service contract providers
      • Financial filing requirements for surplus line brokers
      • Financial filing requirements for title companies
      • Washington State Health Insurance Pool (WSHIP) assessment report
    • Independent review process
    • Laws and rules for insurers
      • Health insurer responsibilities under the Balance Billing Protection Act
      • Technical assistance advisories and emergency orders
      • New laws and rules
    • Market conduct and oversight
      • Anti-fraud plan guidelines
      • Attestation for health care transparency
      • Long-term care annual reports
      • Companies in receivership
      • Designated statistical agents in Washington state
      • Insurer mergers and acquisitions
      • Market Conduct Annual Statement (MCAS) instructions
      • Market Conduct Oversight's required annual reporting
        • Survey for fixed payment policies
      • Market Conduct exam reports
    • Premium taxes and surcharges
      • Fraud and regulatory surcharges
        • Calculating fraud and regulatory surcharges
        • Collecting fraud and regulatory surcharges from policyholders
        • Understanding and applying the fraud and regulatory surcharges
      • Premium taxes
        • Premium tax filing for captive insurers 2021
        • Premium tax filing for captive insurers 2022
        • Premium tax filing for captive insurers 2023
        • Premium tax filing for captive insurers 2024
        • Premium tax filing for health companies 2018
        • Premium tax filing for property and casualty companies 2019
        • Premium tax filing for property and casualty companies 2020
        • Premium tax filing for property and casualty companies 2021
        • Premium tax filing for property and casualty companies 2022
        • Premium tax filing for property and casualty companies 2023
        • Premium tax filing for property and casualty companies 2024
        • Premium tax filing for purchasing groups 2019
        • Premium tax filing for purchasing groups 2020
        • Premium tax filing for purchasing groups 2021
        • Premium tax filing for purchasing groups 2022
        • Premium tax filing for purchasing groups 2023
        • Premium tax filing for purchasing groups 2024
        • Premium tax filing for reinsurers 2019
        • Premium tax filing for reinsurers 2020
        • Premium tax filing for reinsurers 2021
        • Premium tax filing for reinsurers 2022
        • Premium tax filing for reinsurers 2023
        • Premium tax filing for reinsurers 2024
        • Premium tax filing for title companies 2019
        • Premium tax filing for title companies 2020
        • Premium tax filing for title companies 2021
        • Premium tax filing for title companies 2022
        • Premium tax filing for title companies 2023
        • Premium tax filing for title companies 2024
        • Premium tax filing instructions for health companies 2019
        • Premium tax filing instructions for health companies 2020
        • Premium tax filing instructions for health companies 2021
        • Premium tax filing instructions for health companies 2022
        • Premium tax filing instructions for health companies 2023
        • Premium tax filing instructions for health companies 2024
        • Premium tax filing instructions for life and disability companies 2019
        • Premium tax filing instructions for life and disability companies 2020
        • Premium tax filing instructions for life and disability companies 2021
        • Premium tax filing instructions for life and disability companies 2022
        • Premium tax filing instructions for life and disability companies 2023
        • Premium tax filing instructions for life and disability companies 2024
        • Premium tax filing instructions for risk retention groups 2019
        • Premium tax filing instructions for risk retention groups 2020
        • Premium tax filing instructions for risk retention groups 2021
        • Premium tax filing instructions for risk retention groups 2022
        • Premium tax filing instructions for risk retention groups 2023
        • Premium tax filing instructions for risk retention groups 2024
        • Premium tax filing instructions for surplus line brokers 2019
        • Premium tax filing instructions for surplus line brokers 2020
        • Premium tax filing instructions for surplus line brokers 2021
        • Premium tax filing instructions for surplus line brokers 2022
        • Premium tax filing instructions for surplus line brokers 2023
        • Premium tax filing instructions for surplus line brokers 2024
        • Reinsurers - 2018 premium tax filing instructions
        • Risk retention groups - 2018 premium tax filing instructions
      • Payment options
    • Rate and form filing
      • Accidental death and dismemberment, disability income filing requirements
      • Binder speed to market tools for health and disability
      • Discontinuation and renewals for health plan year 2025
        • Submit a discontinuation and renewal cover letter
      • Form filing speed to market tools for health and disability
      • Health coverage rate and form filing instructions
      • Life and disability credit actuarial memo requirements
      • Life and disability credit insurance filing requirements
      • Life illustration certification filing instructions
      • Life insurance rate and form filing requirements
      • Long-term care actuarial memo requirements
      • Long-term care partnership program requirements
      • Mapping hierarchy for Washington state health and dental plans
      • Medicare Supplement filing requirements
      • Motor vehicle service contracts rate and form filing requirements
      • Network access filing
      • Property and casualty rate and form filing instructions
      • Rate filing speed to market tools for health, life and disability
      • Rate filing speed to market tools for property and casualty companies
      • SERFF guidelines
      • Search company filings with SERFF Filing Access
      • Terrorism Risk Insurance Extension (TRIA)
      • Title insurance rate and form filing requirements
  • Laws & Rules
    • Administrative hearings
      • About administrative hearings
      • Balance Billing Protection Act arbitration
        • Approved balance billing arbitrators
        • Arbitration and using the Balance Billing data set
        • Arbitration initiation request form - Appendix A
        • Arbitrator decision reporting form - Appendix B
        • Arbitrator decision reporting form for arbitration proceedings under RCW 48.49.135 - Appendix C
        • Balance billing arbitrator application
        • Contact the arbitration team
        • How to apply to be an arbitrator
        • How to report a final decision under the Balance Billing Protection Act (Appendix B and C)
        • How to report a settlement under the Balance Billing Protection Act (Appendix D)
        • How to start arbitration under the Balance Billing Protection Act (Appendix A)
      • How to file a demand for hearing
      • Preparing for your hearing
      • Small pharmacy reimbursement appeals
        • About small pharmacy reimbursement appeals
        • Filing a small pharmacy reimbursement appeal
        • Request a hearing or review for a small pharmacy reimbursement appeal
          • Small Pharmacy Appeal of Determination by Pharmacy Benefit Manager
        • Reviewing decisions about small pharmacy reimbursement appeals
    • Insurance Fair Conduct Act (IFCA)
    • Legislation and rulemaking
      • 2025 legislative priorities
      • Legislative committees and work groups
        • 1688 Behavioral health crisis services work group
          • About 1688 behavioral health crisis services
          • Carriers, BH-ASOs, agencies and facilities
          • Covered services and billing
          • Mobile crisis response: policy and operations
          • Policy and operational recommendations
        • Adult family home liability market study work group
        • Behavioral health services federal grant
          • Behavioral health services federal grant overview
          • Contact the Behavioral Health Services Grant Team
          • Mental health service cost and use trends
        • Community-based health providers working in a carceral setting liability market study work group
        • Essential health benefits benchmark plan
        • Ground ambulance advisory group
        • Housing providers using housing trust fund insurance market study work group
        • Palliative care benefit work group
      • Rulemaking
      • Technical assistance advisories
      • Understanding the rulemaking process
    • Service of legal process (SOP)
  • About Us
    • About Patty Kuderer
    • Accessibility
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    • Contact us
    • Contracting opportunities
      • About the contracting process
      • Current contracting opportunities
        • S2502 Property & Casualty Market Report on Feasibility of Joint Underwriting Association for Childcare Services
      • Interagency agreements
      • Vendor procurement complaints
    • Current initiatives
      • Climate change and your insurance
        • How climate change affects your insurance
        • Wildfire Symposium
      • Health care cost trends
      • Legislation and rulemaking
      • Premium increase transparency
        • Insurers need to explain premium increases
        • Requirements for insurers premium change transparency rule
        • Premium change transparency (R 2024-07)
        • Premium change transparency (R 2022-01)
      • Protections from surprise medical billing
        • What consumers need to know about surprise or balance billing
        • Ground ambulance services and surprise billing
        • HIPAA transaction usage requirements
        • Health insurer responsibilities under the Balance Billing Protection Act
        • Medical providers responsibilities
        • Self-funded group health plan opt-in form/attestation
        • Self-funded group health plans and surprise billing
      • Restitution
    • Diversity, equity & inclusion
    • Invite the commissioner to speak at your event
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      • Get help with language assistance services
      • Chúng tôi có thể giúp quý vị như thế nào
      • Cómo podemos ayudarlo
      • Kumuha ng tulong sa insurance sa Tagalog
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      • Как мы можем вам помочь
      • Отримайте допомогу українською мовою
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      • ទទួលជំនួយផ្នែកធានារ៉ាប់រងជា ភាសាខ្មែរ
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      • 日本語 での保険サポート
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