For Consumers

File a complaint or check your complaint status

Complaints against an insurance company

If you have a problem with your insurance company, the OIC can require it to explain its actions and make sure it followed Washington state laws and your policy. Learn more about the complaints process.

IMPORTANT:  If your claim relates to an insurance policy issued in a state other than Washington state, please contact that state’s insurance department (www.naic.org). Otherwise, we don’t have the authority to help you. If you have further questions, call our Insurance Consumer Hotline at 800-562-6900.

Complaints against an agent, agency or other insurance licensee

The OIC investigates complaints against agents, agencies and other insurance licensees. When appropriate we take action, such as imposing fines and suspending or revoking a license. We have no authority to order reimbursement payments, except under very limited circumstances.