For Consumers

Complaint confidentiality statement

Your complaint and any related documents you submit will become public records. Under state law (, public records are subject to public records disclosure requests.

We will protect information you provide us to the full extent of the law. But, under some circumstances, other people may view your complaint and related documents. Please do not send us sensitive information we don’t need to process your complaint. If we need more information from you, we will request it.

State law protects certain personal information ( from public disclosure. This includes social security numbers, driver's license numbers, financial account numbers and nonpublic personal health information (PDF, 65KB) ( In most instances, home addresses, telephone numbers, email addresses and dates of birth are not protected from disclosure.