For Consumers

Get help with an insurance problem or question

Consumer Advocacy

We have a staff of consumer advocacy experts dedicated to help you understand your insurance rights and answer your questions for all types of insurance, such as:

Contact us

  • 800-562-6900
  • Email us
  • Monday - Friday, 8 a.m. to 5 p.m., a live person answers your questions
  • Schedule a speaker
  • Live chat - Available 8 a.m. to 10 a.m. and 1 p.m. to 3 p.m. weekdays. When live chat is available, look for the tab on the right side of your screen.

We can help you

  • Understand your insurance rights, including your health insurance appeal rights and the process
  • Get 24/7 online access to information and complaint filings
  • Look into your complaints against an insurance company
  • Learn about your shopping options
  • Verify if an agent, agency, or company is authorized to sell insurance in Washington state
  • Understand how health reform works