For Consumers

Get help with an insurance problem or question

Contact Consumer Advocacy

We also offer help in other languages and help with American Sign Language.

What we do

We have a staff of consumer insurance experts dedicated to help you understand your insurance rights and answer your questions for all types of insurance, such as:

We can help you with your insurance!

Watch a one-minute video about how our insurance experts can help you with insurance questions and problems.  

We can help you:

  • Understand your insurance rights, including your health insurance appeal rights and the process.
  • Get 24/7 online access to information and complaint filings.
  • Look into your complaints against an insurance company.
  • Learn about your shopping options.
  • Verify if an agent, agency, or company is authorized to sell insurance in Washington state.
  • Understand how health reform works.