For Consumers

Contacting us gets results

We have a dedicated team of insurance experts ready to help you. We can help you understand your rights and answer your insurance questions. Here's how we helped consumers in 2018:

  • Processed 6,779 consumer complaints, leading to the recovery of $15,916,013 for consumers
  • Answered 73,983 calls to our consumer hotline about insurance issues, rights and responsibilities
  • Conducted 2,013 live chat sessions with consumers 
  • Responded to 5,408 written consumer inquiries
  • Mailed 1,725 insurance-related publications to consumers at their request
  • Made 1,105 in-person contacts with consumers at public outreach events
  • Helped consumers resolve various policy issues, including claims, billing and underwriting problems
  • Sent referrals to other places that can provide help, including the Washington Health Benefit Exchange