For Consumers

Contacting us gets results

We have a staff of insurance experts dedicated and ready to help you understand your rights and answer your insurance-related questions.  Here's how we helped consumers in 2017:

  • Received and processed 7,705 consumer complaints, resulting in the recovery of $18,852,554 for consumers related to insurance billings, refunds and various claim-handling issues
  • Answered 63,823 calls to our consumer hotline regarding insurance issues, rights and responsibilities
  • Responded to 5,801 written consumer inquiries
  • Mailed 1,904 insurance-related publications to consumers upon their request
  • Helped consumers resolve various policy issues, including claims, billing, and underwriting problems, and offered referral services to other state agencies and organizations, including the Washington Health Benefit Exchange