For Consumers

Contacting us gets results

In 2016, we: 

  • Received and processed 7,915 consumer complaints, resulting in recovery of $11,281,114 related to insurance billings, refunds and various claim-handling issues.
  • Answered 67,405 calls to our consumer hotline regarding insurance issues, rights and responsibilities.
  • Responded to 5,449 written consumer  inquiries.
  • Mailed 1,905 insurance-related publications to consumers upon their request.
  • Helped consumers resolve various policy issues, including claims, billing, and underwriting problems, and offered referral services to other state agencies and organizations, including the Washington Health Benefit Exchange.