OLYMPIA, Wash. – As of Aug. 1, all insurers in Washington state that take action against a policyholder must include information in the notices about the right to appeal and how to contact the insurance commissioner’s Consumer Protection division if they need assistance. 

“Insurance companies interact with us daily and understand our role,” said Insurance Commissioner Mike Kreidler. “And for the most part, they do right by their policyholders. But we’re well aware that many people have never heard of our services. We hope this new requirement will help educate people about our role in consumer protection and the free services we provide.” 

The new rule applies to all insurers doing business in Washington state. Any insurer that takes an adverse action against a policyholder must include the following language in a written notice: