State-based market regulation of the insurance industry helps consumers get reasonable prices, sound products and fair claims practices from their insurers.
Our market conduct regulators are broken up into two teams: market analysis and market conduct examination. These teams determine if companies are complying with non-financial laws in the way they do sales, advertising, underwriting and handle complaints and claims.
If we find violations, we contact the company and seek a resolution. If we feel the issues can't be resolved through this process, we order a market conduct exam.