Submit a public records request
Our records team will respond within five business days of submitting your request.
Document delivery
Most records are provided free via secure file transfer or email. If a document is available online, we’ll send you a link instead of a file to ensure quick access. You are encouraged to review the records available on our website before submitting a records request.
Please tell us if you need physical copies.
- First 300 pages are free.
- Additional pages are $0.15 per page + shipping.
- Payment is required before delivery.
- Unpaid requests close after 30 days.
Processing time and status updates
Our estimated completion time depends on several factors:
- Current request volume
- Document quantity
- Staffing levels
- Complexity of the request
If necessary, we may:
- Provide records in installments
- Request clarification on your request
- Adjust the estimated completion time
In-person document review
Please schedule an appointment with our office if you prefer to review documents in person. The documents must stay in the designated viewing area, and no alterations or modifications are permitted.
Request denials
We may deny requests under certain conditions, including:
- The records are not in our possession.
- The information requested is protected from disclosure by law.
- The request is for a list of individuals that will be used for a commercial purpose.
If your request is denied, you can appeal to our public records officer by mail or email. Be sure to include your original denial notice or relevant reference details.
Contact information
Public Records Officer: Kelly Cairns
Phone: 360-725-7003
Mailing address
Office of the Insurance Commissioner
Information Governance Unit
PO Box 40255
Olympia, WA 98504-0255
Street address
5000 Capitol Blvd., SE
Tumwater, WA 98501