For Consumers

Kreidler fines Airbnb $20,000 for acting as an unauthorized insurer

Contact Public Affairs: 360-725-7055

May 16, 2023

OLYMPIA, Wash. — Insurance Commissioner Mike Kreidler has fined Airbnb $20,000 for acting as an unauthorized insurer in Washington state. Kreidler also ordered the company to obtain a surplus lines insurance policy to continue offering its Host Damage Protection (HDP) program in Washington.

Airbnb must pay the fine by June 5, 2023, and secure a surplus lines policy through a broker licensed in Washington by August 5, 2023.

Kreidler’s office opened its investigation based on the HDP program, which advertised $1 million in coverage for damages caused by a guest. It was included with each booking as part of the company’s AirCover program, provided under a general liability policy with hosts covered as insureds. 

As part of the consent order, Airbnb will review all previously denied HDP claims filed by hosts with properties in Washington since January 1, 2021, and pay out any covered costs that were improperly denied. Going forward, all claim coverage and amounts paid out to Airbnb hosts will be determined by an insurance adjuster licensed in Washington state.

Between January 1, 2019, and March 23, 2022, hosts in Washington submitted nearly 13,000 reimbursement requests, with 5,525 of those made directly to Airbnb. The company paid 3,565 of those claims for a total of just over $2.3 million.

As of January 25, 2022, Airbnb had 15,160 hosts listed in Washington.

The Office of the Insurance Commissioner regulates Washington’s insurance industry to ensure companies, agents and brokers follow state laws. Since 2001, Kreidler has assessed more than $38 million in fines, which are directed to the state’s general fund to pay for state services. 

For an insurance question or complaint, Washington consumers may contact Kreidler’s consumer advocates online or by phone at 800-562-6900.