For Consumers

Medicare Unique IDs

Who needs a Unique ID?

Role:  Volunteer and volunteer coordinator

  • Not all SHIBA volunteers need a Unique ID.
  • Unique IDs can be issued to volunteers who provide complex counseling. Volunteers with Unique IDs can contact CMS-Medicare on the consumer's behalf.
  • Individuals who are not paid staff with active SHIBA sponsors or active SHIBA volunteers, cannot be sponsored by the SHIBA program to receive a Unique ID.

Who's authorized to approve Unique IDs?

Role: SHIBA program manager/administrative assistant

  • The SHIBA program manager has authority to approve Unique IDs upon verifying that all criteria are met per the SHIP NPR User Manual and what is specified below.
  • The administrative assistant is fully responsible and accountable for ensuring all criteria are met per the SHIP NPR User Manual.

Criteria for a Unique ID

Role: Volunteer and volunteer coordinator

  • Cleared Washington State Patrol background check, even if grandfathered in prior to February 2006.
  • Signed Confidentiality Agreement (PDF, 15KB) in the SHIBA program office.
  • Completed Path to Certification (PDF, 82KB), or verifiable SHIBA counseling experience.
  • Volunteer coordinator concurs volunteer provides complex counseling.
  • Volunteer has email address for SHIBA use only and unique to them (SHIP NPR system requirement).

Initiate a request for a Unique ID from program office

Role:  SHIBA administrative assistant

  • Volunteer coordinator emails SHIBA to notify the administrative assistant the name of the volunteer who's requesting a Unique ID.
    Note: Requests received directly from volunteers will be routed back through the volunteer coordinator for confirmation.
  • The administrative assistant will work with the volunteer coordinator to ensure the above criteria is in place.
  • The administrative assistant will notify the volunteer coordinator and volunteer when all criteria have been met.

Initiating a request for a Unique ID in SHIP NPR

Role: Volunteer

Role:  SHIBA administrative assistant

  • Once the request for Unique ID notification is received from SHIP NPR, the administrative assistant will verify the requestor has met all the criteria.
  • The administrative assistant will send the volunteer their Unique ID number.
  • The administrative assistant will email the volunteer coordinator that the volunteer has received their Unique ID.
  • Note: Unique IDs are not activated instantly once assigned. There's a lag time for activation. New Unique IDs should be ready to use on the first week of the following month.

Inactivate a Unique ID

Role: Volunteer Coordinator

  • Volunteer coordinator will notify the administrative assistant immediately when a volunteer becomes inactive and indicate if they have an assigned Unique ID.

Role: SHIBA administrative assistant

  • The administrative assistant will inactivate the volunteer's Unique ID in SHIP NPR.

Reinstate a Unique ID

Role: Volunteer coordinator

  • Volunteer coordinator will notify the administrative assistant when a volunteer is reactivated so the Unique ID can be reinstated.

Role: SHIBA administrative assistant

  • The administrative assistant will ensure criteria are met prior to reactivating Unique IDs.
  • The administrative assistant will notify the volunteer and volunteer coordinator when the Unique ID has been reinstated.