For Consumers

Our offices are closed and we have a limited capacity to receive postal mail. Please note that mailed documents may be delayed by several days. If you need to submit documents to us, please fax them to 360-586-2018. Questions? Call us at 1-800-562-6900 or live chat with us.

Contact information for insurance consumers

Insurance questions and complaints

Street address:
5000 Capitol Blvd., SE 
Tumwater, WA 98501

Statewide Health Insurance Benefits Advisors (SHIBA)

SHIBA is part of the insurance commissioner's consumer protection services. The SHIBA program provides free, unbiased and confidential help with Medicare and health care choices.

Insurance fraud

Is someone selling insurance that seems too good to be true? File a report with our Consumer Protection division. 

Have a tip for our fraud investigators? File a report about someone trying to commit fraud against an insurance company.

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