What if I forget my password?
If you forget your password, click the “Forgot Password” link at the bottom of the “Returning user login” box and we will email you a temporary password. If you don’t receive anything, check the junk mail or spam filters on your computer, or contact us at 800-562-6900.
How do I change my password?
- Log in using your email and password.
- Click “Change Password.” Enter your current password (or the temporary password that was sent to you) and your new password. Enter the new password a second time to verify and click “submit.” You’ll see a confirmation banner that your password has been changed.
What if I don’t have my case number?
Log in using your email and password. The system will display your case number(s). Click on the case number you want to view.
What if I filed a complaint already, but want to file a new one about a different issue?
- Log in using your email and password.
- Click “File a new complaint.”
Can I add comments or documents to my case?
Yes, log in using your email and password.
- To add comments: Click the “Add Question/Comment” button at the top of the screen.
- To attach documents: Click the “Upload file” button at the top of the screen.
How do I update my contact information?
- Log in using your email and password.
- Click “Update contact information” and change your address, phone number, or email address and click "Update.” You’ll receive an email noting the changes you made.
- To change your name, call us at 800-562-6900.
- If you can't access your previous email address, call us at 800-562-6900.
Can I access the Consumer Complaint Center from any computer?
Yes. You can log into your Consumer Complaint Center account from any computer with an Internet connection by going to www.insurance.wa.gov.