Complaint received | ||
We will send your complaint to the insurance company & ask them to respond to us regarding your issues |  | |
 | Does OIC have jurisdiction? | 
We will let you know who can help |
We will review your complaint to see if we are the right agency to help you | ||
Contact company and present complaint
| Refer to the correct agency or entity | |
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We will ask for more information if needed and work with the company to address resolvable issues | Receive and review the company‘s response | It takes about 15 days from when we get your complaint to get information from the company and review it |
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| Provide you with an explanation of the company's response & our review |
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| We will suggest steps you can take to resolve your issue if it is outside of our authority | |
We watch companies for trends in their conduct | Your complaint becomes part of the company’s record with our agency |
