What is a secondary user?
It's an insurance company employee to whom the primary complaint contact allows access to CRS. Secondary users:
- Have their own distinct user ID and password.
- Receive automated emails whenever a new complaint or document is uploaded to CRS.
- Work with the primary complaint contact person to get answers to questions, and make changes to their status or contact information.
How does the primary complaint contact add a secondary user?
In the left-hand navigation, under “Menu Options,” select “Secondary User.”
Click “Add Secondary User.”
Complete all mandatory fields and click "Submit."
How do I delete a secondary user?
You can't delete secondary users who are on the list. You can, however, change their status to “Inactive,” as shown here:
How does a secondary user update their contact information?
They can't. Only the primary complaint contact can change a secondary user’s contact information.