For Consumers

Credit freezes and insurance

Large breaches of consumers’ personal information are becoming more and more common and, in response, some consumers are placing freezes on their credit information. We've heard from some consumers that after placing a credit freeze, it's affected their insurance premiums.

If you get an adverse action notice from your personal auto, homeowner, condo, mobile and manufactured home and/or renter insurance company telling you your premiums are going up because you froze your credit, file a complaint with our office. We will find out if your company can do that. Regardless, the company must:

  • Notify you via an adverse action notice.
  • Tell you specifically why they're raising your premiums.

The federal government passed a protective law (15 U.S.C. § 1681) in 2018 that does not allow credit reporting agencies to charge you for placing a security credit freeze on your credit report. This law also allows insurance companies to review your credit report for underwriting insurance purposes without lifting the security freeze.

Here are some frequently asked questions we've received from consumers on this issue:

What is the difference between no hit, no score and a credit freeze?

  • No hit: The consumer does not have a credit history.
  • No score: There’s not enough information to determine the consumer’s credit history.
  • Credit freeze: A consumer has a credit score but contacted the credit bureaus to block anyone from accessing the information to reduce identity theft and fraud.

Why do insurance companies use consumers’ credit scores?

Insurers are not required to use credit scores when setting rates, but most do. If they do, they must check consumers’ credit scores every three years for two reasons:

  • To make sure consumers' credit information is consistently updated.
  • To give better premiums to consumers whose credit has improved.