News Archive

OLYMPIA — Washington state Insurance Commissioner Mike Kreidler has issued a technical assistance advisory (TAA) (PDF, 345.79 KB) (PDF 345.79KB) to insurers on the use of Artificial Intelligence (AI) in their insurance practices. It draws from the guidance the National Association of Insurance Commissioners (NAIC) adopted on AI for insurers in 2023 (PDF, 272.42 KB).

The TAA reminds insurers that decisions or actions impacting consumers made or supported by advanced analytical and computational technologies, including AI, must comply with all applicable insurance laws and…

OLYMPIA — Washington state Insurance Commissioner Mike Kreidler’s office has issued a Technical Assistance Advisory (TAA) (PDF, 326.04 KB) to all state health insurers as part of its ongoing response to the recent Change Healthcare cybersecurity event.

The TAA advises health insurers and health care benefit managers that any health care benefit managers they use must be registered with the Office of the Insurance Commissioner (OIC) to conduct business in Washington state. The legislature passed a law in 2020 requiring health care benefit managers to be registered with the…

OLYMPIA, Wash. — Washington state Insurance Commissioner Mike Kreidler has launched a podcast to provide consumers and listeners in the Evergreen State with additional information about the insurance industry and the OIC’s work. 

The podcast, “OIC Answers,” poses a question about an aspect of insurance in each episode, from how to get signed up for Medicare to why your car insurance rates change.  

“Our Consumer Advocacy division fields hundreds of calls from Washingtonians with questions about their insurance,”…

OLYMPIA, Wash. — Washington state Insurance Commissioner Mike Kreidler fined Coordinated Care Corporation $35,000 in March for incorrectly processing claims for telehealth services.

Due to a misconfiguration in the company’s system in 2022, a total of 1,872 telehealth claims were inadvertently billed for cost-shares of $177,344. The company corrected the issue and removed the cost shares from those claims.

The fine was part of $255,000 in fines Kreidler’s office issued in March of 2024 for violations of state insurance laws and regulations.…