For Consumers

Language Link Services

Language Link is a service all SHIBA volunteers can use to talk to clients who speak languages other than English.

How to use it

Step 1

Call 888-338-7394

Step 2

Enter account number 19097, followed by the # sign

Step 3

Select 1 to connect directly to your Spanish interpreter, or:

  • Select 2 to connect to a Russian interpreter
  • Select 3 to connect to a Vietnamese interpreter
  • Select 4 to connect to a Somali interpreter
  • Select 9 for all other languages

Step 4

Enter division code 303

Note: If you require a third-party call, press 9 to reach a customer service representative.

Other resources

Tips for working with an interpreter over the phone

Interpretation language list (