For Consumers

Language Link Services

Language Link is a service all SHIBA volunteers can use to talk to clients who speak languages other than English.

How to use it

Step 1

Call 888-338-7394. You will have language link initiate a third-party call for you to call the client.

Step 2

Enter account number 19097, followed by the # sign.

  • Press 1 for a third-party call.
  • Enter third-party phone number. 
  • Confirm the phone number is correct (press 1).

Step 3

  • Select 1 to connect directly to your Spanish interpreter, or:
  • Select 2 to connect to a Russian interpreter.
  • Select 3 to connect to a Vietnamese interpreter.
  • Select 4 to connect to a Somali interpreter.
  • Select 9 for all other languages.

Step 4

Enter division code 303.

Note: The Language link employee will ask what you want to say if they get a voicemail. Have what you would like to say prepared.

Other resources

Tips for working with an interpreter over the phone

Interpretation language list (