Disclaimer

In preparation of this site, every effort has been made to offer the most current and correct information possible. The license status information shown represents information taken from the Office of Insurance Commissioner licensing database as of the previous work-day. While database updates are scheduled every weekday night, inadvertent errors in information may occur. The Office of Insurance Commissioner makes no warranties regarding the information being uninterrupted or error-free. In any situation where the official record of the Office of Insurance Commissioner differs from the text contained in this system, the official printed documents take precedence.

RCW 42.56.070(8), within the Public Records Act, prevents our agency from releasing lists of licensee names, if it appears the requester would use it for purposes of contacting the licensee named or otherwise personally affecting the licensee in any profit-seeking activity.

If this information is to be used for educational information or if you have any questions or need further assistance, please contact Licensing at 360-725-7144.

You can also call our Consumer Hotline at 800-562-6900 to obtain information about enforcement actions against particular licensees.

Tips for returning users

What if my screen says my session timed out or if it says I'm already logged in?

If you do not log out before exiting the browser or you take more than 45 minutes on an individual step with no activity, you may receive an error the next time you log in. Please follow the instructions in the error message to access your complaint(s).

What if I forget my password?

If you forget your password, click the “Forgot Password” link at the bottom of the “Returning user login” box and we will email you a temporary password. If you don’t receive anything, check the junk mail or spam filters on your computer, or contact us at 800-562-6900.

How do I change my password?

  • Log in using your email and password.
  • Click “Change Password.” Enter your current password (or the temporary password that was sent to you) and your new password. Enter the new password a second time to verify and click “submit.” You’ll see a confirmation banner that your password has been changed.

What if I don’t have my case number?

Log in using your email and password. The system will display your case number(s). Click on the case number you want to view.

What if I filed a complaint already, but want to file a new one about a different issue?

  • Log in using your email and password.
  • Click “File a new complaint.”

Can I add comments or documents to my case?

You can add comments or documents to your complaint at any point in the complaint process by logging in using your email and password.

  • To add comments: Click the “Add Question/Comment” button at the top of the screen.
  • To attach documents: Click the “Upload file” button at the top of the screen.

How do I update my contact information?

  • Log in using your email and password.
  • Click “Update contact information” and change your address, phone number, or email address and click "Update.” You’ll receive an email noting the changes you made.
  • To change your name, call us at 800-562-6900.
  • If you can't access your previous email address, call us at 800-562-6900.

Can I access the Online Complaint Center from any computer?

Yes. You can log into your Consumer Complaint Center account from any computer with an Internet connection by going to www.insurance.wa.gov.

First-time users

What is the Consumer Complaint Center?

The Consumer Complaint Center, offered by the Washington state Office of the Insurance Commissioner, is a secure, password-protected tool you can use to:

  • File a complaint about your insurance company
  • Track the status of your case
  • Electronically upload documents that may help your case
  • Print, view, and save information about your case

What do I need to have ready?

  • Your contact information
  • The name of the insured person and any information that identifies them (if it’s someone other than yourself)
  • If another party is involved, any information that identifies them
  • The insurance company information, including the policy and/or claim number, if available
  • Documents you’d like to upload to support your complaint

Is the password case-sensitive?

Yes, you’ll need to type it exactly the way it appears in your confirmation email.

What if I don’t know the “Insured’s” name?

Just complete the information you do have or leave it blank if you don’t know.

Which insurance company name do I enter?

Enter the actual name of the insurance company you’re having a problem with as it appears on the policy or claim paperwork.

How long do I have to complete the form?

Even though each step in the complaint form takes only about five minutes to complete, you’ll have 45 minutes for each step before the system times out. If you take longer than this on any individual step, you’ll lose the information you’ve entered and will need to start over.

What if the screen indicates my session timed out or that I'm already logged in?

If you don't log out before you exit the browser or you take more than 45 minutes on a step without activity, you may receive an error the next time you log in. Please follow the instructions in the error message to access your complaint(s).

How do I send supporting documents?

After you complete the complaint form, you can:

  • Upload documents
  • Fax documents to 360-586-1234 (be sure to include your case number).
  • Mail documents (with your case number) to our Tumwater office.

What document types are accepted?

  • Adobe PDF (.pdf)
  • Microsoft Word (.doc, .docx)
  • Microsoft Excel (.xls, .xlsx)
  • Open Office Calc (.ods)
  • Open Office Writer (.odt)
  • Pictures (.jpg, .gif, .tiff, .png)
  • Plain text (.txt)

What if I haven’t received a confirmation email from your office?

Check your spam filter and make sure it's not blocking emails from our office.

Other places to go for help

If we're unable to help you with your issue, the following agencies may be able to help you:

Health insurance-related issues

Other health insurance-related resources
If it involves: Contact:
Washington Healthplanfinder (the Exchange)

Washington Healthplanfinder
855-923-4633 or email

For appeals call: 855-859-251

Medicare Part A or B, Medicare Part D drug plan, or a Medicare Advantage plan

Centers for Medicare and Medicaid Services
1-800-MEDICARE (800-633-4227)

Workers’ compensation claim

Washington State Department of Labor and Industries
1-800-LISTENS (800-547-8367)

Federal employee health or life insurance plan or Multi-State Plan Program

 

U.S. Office of Personnel Management
202-606-1800

Complaint against a health care provider

Washington State Department of Health
800-525-0127

Health insurance policy purchased in another state

That state's insurance commissioner’s office

Washington Apple Health (Medicaid) (for kids and adults)

Apple Health
800-562-3022
Secure contact form
HCA Community-Based Specialists/Apple Health Staff

Uniform Medical Plan

Uniform Medical Plan
800-762-6004

Self-funded employee health plan or
Consolidated Omnibus Budget Reconciliation Act (COBRA) plan

U.S. Department of Labor
866-444-3272

Auto insurance-related issues

Other auto insurance-related resources
If it involves: Contact:

Hard-to-insure drivers who can't find auto coverage - ask an insurance agent about the Automobile Insurance Plan

Automobile Insurance Plan
888-424-0026

Mandatory auto insurance requirements, proof of auto liability insurance, filing SR22s and vehicle titles

Washington State Dept. of Licensing
360-902-3600

Certificate of Proof of Financial Responsibility

Washington State Dept. of Licensing
360-902-3600

Home or business insurance-related issues

Other home or business insurance-related resources
If it involves: Contact:

Flood insurance for home and commercial coverage (including complaints and filing claims)

National Flood Insurance Program (NFIP)
877-336-2627
Email: FloodSmart@FEMA.DHS.gov

Washington State Fair Plan for people who can't find homeowner or commercial property insurance up to $1.5 million

Washington Fair Plan
425-745-9808

Miscellaneous

Other miscellaneous resources
If it involves: Contact:

Listing of consumer protection agencies in Washington state

Consumer Protection Washington

Foreclosure, identity fraud or issues involving Washington state banks, credit unions, mortgage brokers and payday lenders

Washington State Dept. of Financial Institutions
877-746-4334

Issues about a business that affects interstate commerce

Federal Trade Commission (FTC)
877-382-4357, Seattle: 206-225-6350

Issues about non-insurance Washington state businesses

Washington State Office of the Attorney General
800-551-4636

 

Boat/marine insurance

No matter what type of boat or personal watercraft (i.e., a Jet Ski®) you own, talk with your insurance agent to make sure you have the right amount of coverage.

Small boats

Under a typical homeowner policy, you might have coverage for $1,500 or less in physical damage to a small boat.

But homeowner coverage for your liability risk — such as running into someone else's boat — is generally limited to the boat size and the motor's horsepower.

Talk to an insurance expert

How we can help

We'll help you:

We will also:

Contact us

Credit insurance

With credit insurance, you pay the premium, and if you lose your job, become unable to work due to a disability or die, the insurance protects the lender by making payments on your behalf.

Credit insurance may help you sleep at night, but the cost can be high for little payout.

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