2024May 2024Training packetDual Eligible Special Needs Plans (D-SNPs) (PDF, 361.38 KB)SHIBA Dual Eligible Special Needs Plans (D-SNPs) workbook (PDF, 673.19 KB)April 2024Training packetMedicare Savings Program & LIS (PDF, 358.05 KB)SHIBA MSP (SLMB) & LIS workbook (PDF, 555.73 KB)March 2024Training packetSHIBA MSP (SLMB) workbook (PDF, 351.78 KB)Medicare Savings Programs (PDF, 713.09 KB)Medicare Savings Program & LIS March CE makeupFebruary 2024Training packetEquity & person-centered counseling (PDF, 795.87 KB)SHIBA February CE workbook (PDF, 2.32 MB)January 2024Training packetMedicare in 2024: Updates, Reminders, Fraud, and Announcements (PDF, 585.81 KB)Medicare in 2024 - Make-up January training video (www.youtube.com)Related training materials2024 Medicare Quick Reference job aid (PDF, 247.52 KB)January 2024 Medicare Minute handout (PDF, 242.88 KB)2023October 2023Training packetKnown Updates to Medicare Premiums, Deductibles, and Rules (PDF, 974.46 KB)September 2023Training packetComplaints, Appeals & Grievances, and STARS Resource Records (PDF, 536.05 KB)Related training materialsComplaints Question Form (PDF, 142.79 KB)How to Handle Denied Claims or File an Appeal (PDF, 56.73 KB)July 2023Training packetScope & STARS changes (PDF, 795.68 KB)Related training materialsSTARS manual, chapter 4, with highlighted changes (PDF, 1.43 MB)June 2023Training packetFraud awareness and My SHIBA resources (PDF, 702.36 KB)May 2023Training packetMedicaid unwinding and Dual-Eligible options case review (PDF, 1.18 MB)Related training materialsPublic Health Emergency unwinding recertification letter sample (PDF, 221.34 KB)Prescription Drug Assistance Program presentation by Rod Shutt (www.youtube.com)Prescription Drug Assistance Program presentation by Rod Shutt (PDF, 199.69 KB)East WA D-SNP by county (Excel, 100.35 KB)South, central WA D-SNP by county (Excel, 83.91 KB)North, central WA D-SNP by county (Excel, 68.35 KB)Peninsula north, southwest WA D-SNP by county (Excel, 96.49 KB)Puget Sound WA D-SNP by county (Excel, 106.23 KB)April 2023Training packetMedicaid status, D-SNPs, and volunteer appreciation (PDF, 1.29 MB)Commissioner Kreidler thanks volunteers during National Volunteer Month (www.youtube.com)Related training materialsBeneficiary Contact Form - blank (PDF, 187.21 KB)Calling the Health Care Authority Medicaid Phone System (PDF, 894.11 KB)March 2023Training packetScreening clients during IEP, GEP & losing Medicaid (PDF, 643.71 KB)Related training materialsMedicare help rainbow chart (PDF, 428.33 KB)Counseling checklist (PDF, 179.68 KB)February 2023Training packetScreening for Medicare Savings Programs and Medicaid (PDF, 885.01 KB)January 2023Training packet2023 Medicare updates (PDF, 613.92 KB) See alsoVolunteer-only resource materialsNeed more help?Call the SHIBA Programs Supervisor at 360-725-7225Contact SHIBA staff (for volunteers and volunteer coordinators)
