For Consumers

When to expect the reimbursement

  • You should receive your reimbursement in approximately 20 working days after we receive your completed and correct paperwork at the SHIBA program office.
  • Missing or incomplete information, or using outdated forms will delay reimbursement. 
  • If you don't receive your reimbursement within 25 working days after submitting it to the SHIBA program office, email SHIBA.