For Consumers

What can you do about outstanding bills during the appeals process?

Talk with your medical provider's office to let them know you plan to appeal the denial. Work with them to handle any outstanding bills.

You must decide what's best for your situation. If a bill is due, you can:

  • Delay paying it until you know the outcome of your appeal. Ask your medical provider's office to not send the bill to collections (which they may or may not do).
  • Set up a payment plan and try to negotiate the amount you owe (to avoid having the bill sent to collections).
  • Pay the bill and get reimbursed by your health plan if you win your appeal.
  • If your health plan won't pay, try to negotiate a lower price.