For Consumers

Volunteer-only resource materials

Consumer forms

Consumer forms resources for SHIBA volunteers

Resource material document name

Document image

Picture of counseling checklist document
Picture of Medicare quick reference job aid

Application for enrollment in Part B (www.cms.gov) (PDF, 69 KB)

Picture of Application for Medicare Part B

Request for employment information (www.cms.gov) (PDF, 71.63 KB)

Picture of Request for employment information document
Picture of WSHA standard charity care guidance document
Picture of WSHA standard charity care guidance document

Disability

Disability resources for SHIBA volunteers

Resource material document name

Document image

Picture of Disability basics document
Picture of Disability resources document

General Medicare

General Medicare resources for SHIBA volunteers

Resource material document name

Document image

Guide to consumer mailings from CMS, Social Security & plans (www.cms.gov) (PDF, 124.25 KB)
Picture of Guide to consumer mailing from CMS, SSA and plans document
Picture of Medicare help rainbow chart
Picture of Using your Medicare Unique ID document
Picture of People with Medicare and retiree or other health care coverage document

Understanding the Medicare Beneficiary Identifier (MBI) Format (www.cms.gov)

CMS publication

Picture of the SHIBA job aid IEP-GEP-SEP explained through scenarios

Medicare prescription drug coverage (Part D)

Medicare prescription drug coverage (Part D) resources for SHIBA volunteers

Resource material document name

Document image

Picture of SHIP-designated phone numbers document
Picture of Medicare Part D and Medicare Advantage with prescription drugs plan problem solving document
Picture of Medicare Plan Finder searches for insulin document

Medicaid/MSP/Extra Help

Medicaid/MSP/Extra Help resources for SHIBA volunteers

Resource material document name

Document image

Picture of Extra Help/LIS copay levels & costs document
Picture of Medicare & Medicaid during the Public Health Emergency (PHE) document
Picture of Calling the Health Care Authority Medicaid phone system document
Limited Income Net Program (LINET) brochure (docushare-web.apps.external.pioneer.humana.com)Online
Medicare Savings Programs - Reference guide (PDF, 398.17 KB) (www.hca.wa.gov)Online
Picture of SHIBA screening tool for MSP and Extra Help document
Picture of Transitioning from MAGI Medicaid to Medicare document

Washington Apple Health dental coverage (www.hca.wa.gov)

Online
Picture of Extra Help/LIS (Low-Income Subsidy) program application guide document
Picture of STARS Beneficiary Contacts MIPPA instructions document
Picture of Medicare Savings Programs (MSP)) application guide document

Original Medicare (also called "Traditional") or Medicare Advantage

Original Medicare or Medicare Advantage resources for SHIBA volunteers

Resource material document name

Document image

What would work better for you? Deciding between Traditional Medicare and a Medicare Advantage plan (www.medicareadvocacy.org)

Online

Choosing between Traditional Medicare and Medicare Advantage (www.mediareadvocacy.org)

Online

Medical terms/acronyms

Medical terms/acronyms resources for SHIBA volunteers

Resource material document name

Document image

Picture of CMS frequently used acronyms document
Picture of Glossary of health coverage and medical terms document
Picture of SHIBA continuing education acronyms document

Veterans

Veteran resources for SHIBA volunteers

Resource material document name

Document image

Picture of Veteran health care and Medicare document

Miscellaneous

Miscellaneous resources for SHIBA volunteers

Resource material document name

Document image

Language Link ServicesOnline
Picture of Seniors and the Washington Healthplanfinder document
Picture of SHIBA and PEBB: Counseling roles document
Picture of Advising complaint process and checklist document
Picture of What to do if you suspect errors or fraud QRC
Picture of Tips for SHIBA volunteers who work from home and phone counsel clients document
Picture of the cover of the SHIBA volunteer handbook.
Picture of SHIBA job aid - SHIBA counseling resources with links
Picture of SHIBA quick desk reference for OEP and general counseling

Referral guide

Referral guide resources for SHIBA volunteers

Resource material document name

Document image

Picture of Cross agency desk aid document
Picture of Other State Health Insurance Information Programs (SHIP) document
Picture of Resource referral guide document