February 2, 2015
OLYMPIA, Wash. – Insurance Commissioner Mike Kreidler’s consumer advocates in 2014 fielded 6,135 consumer complaints and helped recover more than $9.5 million in insurance billings, refunds and other claims-related issues for Washington citizens.
Additionally, in 2014, Kreidler’s consumer advocates:
- Answered 84,695 calls to our consumer hotline regarding insurance issues, rights and responsibilities.
- Responded to 5,269 written consumer inquiries.
- Mailed 2,440 insurance-related publications to consumers upon their request.
- Helped consumers resolve various policy issues, including claims, billing and underwriting problems.
- Offered referral services to other organizations and state agencies, including the Washington Health Benefit Exchange.
Some examples of ways Kreidler’s office helped consumers in 2014:
- A consumer needed help collecting a $2,500 annuity payment from a parent’s policy that was purchased in 1959.
- A life insurance company denied benefits on a consumer’s accidental death and dismemberment policy. The office helped the consumer get the $6,900 benefit.
- A travel insurance company denied a claim for a vacation that was canceled for medical reasons. Kreidler’s office worked with the company, which paid the consumer’s $2,600 claim.
- Several consumers were affected by the summer wildfires in Eastern Washington. The office responded to 40 phone calls and 12 inquiries from consumers who needed help following up on claims or recovering payments from insurers. The consumer advocates also participated in resource events in Eastern Washington to answer consumers’ questions and helped spread the word via social media.
The Insurance Commissioner’s consumer advocates protect consumers by empowering and educating the public about insurance and health care access. Read more about consumer advocates’ work in 2014.
Consumer experts are available from 8 a.m. to 5 p.m., Monday through Friday by calling 800-562-6900 or by contacting us online.