For Consumers

Kreidler revokes licenses of Seattle insurance agency, owner for forging documents, other violations

Contact Public Affairs: 360-725-7055

December 13, 2016

OLYMPIA, Wash. – Insurance Commissioner Mike Kreidler issued fines in November 2016 totaling $63,550 against insurance companies, agents and brokers who violated state insurance regulations.

Emily Wang Hawkins Insurance Agency and Emily Shunan Hawkins, Seattle; license revoked, order 16-0263

The insurance commissioner revoked the producer licenses of Emily Hawkins and her insurance agency. State Farm contacted the insurance commissioner after it fired Hawkins, and two former employees of the Hawkins agency filed complaints with the insurance commissioner. The commissioner’s investigation found that Hawkins violated several insurance laws and rules:

  • Unlicensed insurance producers sold policies on behalf of her agency.
  • Hawkins directed an agency employee to forge client signatures on documents.
  • She falsified training records for a former employee so her agency could continue selling insurance under the employee’s name.
  • She devised ways to sell more policies by bundling the signature pages for unauthorized insurance policies with an auto policy so consumers signed for the policies without realizing what they were signing.
  • She used her own cheek swab for 56 consumers’ life insurance applications. Some companies require new life insurance applicants to submit a sample from the inside of their cheeks gathered with a cotton swab to be tested before they will issue a policy.
  • She failed to deliver more than 100 life insurance policies to consumers, filing them in a cabinet in her office. She also denied those consumers their 30-day trial period.
  • She did not secure consumers’ bank account numbers and Social Security numbers.
  • She required consumers to come to her office to cancel polices.

Group Health Options Inc., Seattle; fined $30,000, order 16-0259

Group Health used the wrong form in communications with more than 3,000 consumers, which inaccurately informed them of a 70 percent coinsurance amount for a dental plan. The coinsurance amount was 50 percent, which is the maximum allowed under state law. Group Health later contacted all affected consumers to notify them of the accurate coinsurance amount and that all affected claims would be reprocessed.

The insurance commissioner fined the company $30,000, and suspended $15,000 as long as it does not commit additional violations for two years.

LifeWise Assurance Co., Mountlake Terrace; fined $10,000, order 16-0258

The insurance commissioner found an error in LifeWise rate filings for 2016 related to stop-loss policies and notified the company twice of an objection to the filings. LifeWise corrected the coding that caused the error in April 2016.

Premera Blue Cross, Mountlake Terrace; fined $5,000, order 16-0253

Premera failed to send renewal notices to some consumers before the first day of open enrollment for 2016, as required by law. Premera reported the error to the insurance commissioner, who found no evidence that any consumers were unable to enroll for the 2016 plan year.

AGCS Marine Insurance Co., Chicago; fined $15,000, order 16-0248

The company’s appointed agency, PetPlan, violated Washington state laws against inducements, which limited gifts to $25 per person per year at the time of the violation. The law has since changed to $100 per person.

The company gave 32 Washington consumers a $35 PetSmart gift card for taking a survey. It also gave $25 gift cards to 72 consumers who requested a quote from the company after they went on to purchase a policy

Maximum Senior Benefits LLC, Elk Ridge, Utah; fined $2,000, order 16-0252

The company solicited and sold insurance without being licensed in Washington state, and didn’t provide adequate information to consumers about who was selling the policies.

McGriff, Seibels & Williams, Inc., Birmingham, Ala.; fined $1,300, order 16-0172

The company is a continuing education provider that did not keep attendance records in accordance with state law for some of its classes, as discovered during the insurance commissioner’s 2016 audit. In addition, the company failed to issue certificates of completion in a timely manner, issued a false certificate of completion, and failed to provide records requested by the insurance commissioner.

Alison R. Chambers Stubbs, Sacramento; fined $250, order 16-0238

A Washington consumer purchased a Medicare Advantage Plan from Stubbs after she confirmed multiple times that his medical providers were in the plan’s network. A few weeks after the purchase, the consumer found out the providers were not in the network and contacted Medicare to cancel the plan and find a new one.

About the Office

Kreidler’s office oversees Washington’s insurance industry to ensure that companies, agents and brokers follow state laws. Since 2001, Kreidler's office has assessed $20.8 million in fines, which are deposited in the state's general fund to pay for other state services.

The Office of the Insurance Commissioner posts disciplinary orders against companies, agents and brokers. Consumers can also look up complaints against insurance companies.

For an insurance question or complaint, contact the Insurance Commissioner’s consumer advocates online or by phone at 800-562-6900.

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