Market Conduct oversight and mediation
The insurance commissioner uses Market Conduct oversight to monitor the insurance marketplace in Washington state, to ensure that insurance companies comply with state laws and regulations. This is accomplished through working relationships within the agency, the industry, consumer associations, other state and federal regulators, and the insurance companies. This allows the insurance commissioner to find problems and focus on corrections before consumers are harmed.
The program consists of two units
This unit gathers and analyzes data about the insurance market in general and specific companies at the state and national levels, looking for trends and activities. The unit makes recommendations when possible issues of concern and problems are identified.
This unit works directly with companies on issues referred by the analysis staff, requesting specific information to determine practices that are potentially harmful to consumers. The unit conducts interviews, interrogatories and examinations, depending on the scope of the issue.
One of the provisions of the legislation creating the Market Conduct oversight program requires that the insurance commissioner maintain a panel of pre-approved mediators from which an insurer may choose in the event of a dispute related to market analysis processes and market conduct examinations.
Persons with a least two years of mediation experience, who understand insurance operations or claims handling are invited to apply for inclusion in the agency's approved mediators list. Interested persons are invited to send their resumes and fee schedules to Jim Keogh.
Insurers who wish to engage one of the approved mediators should choose from this list (below) and contact the mediator directly.
|Michael McCormack||24314 S.E. 261 Pl.
Maple Valley, WA 98038
|$250/hour for review of materials and mediation session $1,250 (5 hour minimum) Advanced fee/retainer required||Michael McCormack (PDF, 95KB)|
|John A. Riherd||9541 NW Shadywood Ln.
Portland, OR 97229
|$150 per hour||John A. Riherd (PDF, 77KB)|
|Brian Sheldon||421 West Riverside Ave., Ste. 900
Spokane, WA 98201-0413
|$200 per hour||Brian Sheldon (PDF, 44KB)|
|Robert Stein||12345 Lake City Way NE #390
Seattle, WA 98125
|$200 per hour (or)
$500 for ½-day mediation (or)
$900 for full-day mediation
|Robert Stein (PDF, 61KB)|