For Consumers

Consumer Complaint Center Contact us


Ask us an insurance question or call our Insurance Consumer Hotline at:

  • Toll-free: 800-562-6900

  • TDD (for deaf, hard of hearing, or speech impaired): 360-586-0241

  • Spanish: 360-725-7072

A live person answers every call and will either answer your question or put you in contact with one of our insurance experts.

We answer more than 500 calls a day and save consumers nearly $10 million a year - maybe we can help you! Call us between 8 a.m. and 5 p.m., Monday - Friday.

Find helpful information about shopping for insurance in our Consumer section.

Agents and Brokers

Find useful licensing information in our Agent and Broker section. Contact producer licensing and oversight or call them at 360-725-7144.