Volunteer recruitment and onboarding
- New volunteer application packet including media release form (PDF 944.47KB)
- National-level criminal background checks (PDF 859.27KB)
- How to become a SHIBA Volunteer
- Medicare Unique IDs
- SHIBA volunteer handbook (PDF 861.57KB)
- SHIBA Volunteer Recruitment Tracker - 'How To' Document (PDF 195.11KB)
- SHIBA Volunteer Recruitment Tracker - 'How To' Video
Volunteer Coordinator Brunch & Learn sessions
- February 2026 Brunch & Learn - Volunteer Management (recording)
- February 2026 Brunch & Learn - Chat/Text (TXT 6.72KB)
- February 2026 Brunch & Learn - Links (PDF 206.19KB)
STARS data reports (for Payment Package documentation)
- 'How to' video: STARS Media Outreach Report
- 'How to' process document: STARS Media Outreach Report (PDF 813.11KB)
- 'How to' video: STARS Group Report
- 'How to' process document: STARS Group Outreach Report (PDF 1.12MB)
- 'How to' video: STARS Active Volunteers Report
- 'How to' process document: STARS Active Volunteers Report (PDF 632.44KB)
SHIBA volunteer role job descriptions
SHIBA volunteers donate their time to a variety of roles within the program. We work with individual volunteers and other team members to match a volunteer’s skills and interests to the needs of the SHIBA program. As a result, SHIBA volunteers may serve Medicare clients, their families and caregivers in many creative ways.
- Medicare administrative support role description (PDF 689.96KB)
- Medicare counselor role description (PDF 692.78KB)
- Medicare fraud advisor - Senior Medicare Patrol (Updates in progress!)
- Medicare outreach/exhibitor role description (PDF 695.21KB)
- Medicare presenter role description (PDF 693.95KB)
Outreach
- Trumba calendar (outward-facing) for Medicare events across the state
- SHIBA outreach event planning for volunteer coordinators (PDF 458.03KB)
- SHIBA outreach & marketing guide (PDF 3.87MB)
- Limited English Proficiency map
Administrative resources
- SHIBA VC 'How To' Video for Volunteer Recruitment Tracker
- SHIBA VC Volunteer Recruitment Tracker Process (PDF 195.11KB)
- SHIBA in-kind partner agreement including media release form (PDF 1.01MB)
- SHIBA resource record including media release form (PDF 848.77KB)
- SHIBA volunteer appreciation certificate (PPTX 80.40KB)
- STARS reports for performance monitoring (PDF 638.47KB)