Contacting us gets results

In 2015, we: 

  • Received and processed 6,130 consumer complaints, resulting in recovery of $9,142,210 related to insurance billings, refunds and various claim-handling issues.
  • Answered 73,234 calls to our consumer hotline regarding insurance issues, rights and responsibilities.
  • Responded to 4,870 written consumer  inquiries.
  • Mailed 2,290 insurance-related publications to consumers upon their request.
  • Helped consumers resolve various policy issues, including claims, billing, and underwriting problems, and offered referral services to other state agencies and organizations, including the Washington Health Benefit Exchange.

See also

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