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SHIBA HelpLine basic and update training

Basic training

• CATS Data Entry
• Getting ready for Medicare counseling
• Health care coverage literacy
• Long-term care
• Medicare counseling (pilot)
• New volunteer orientation
• Outreach training module
• Paying for Medicare and filling its gaps counseling
• Public speaking
• The complete counselor - covering all the bases
• Under 65/Non-Medicare Counseling (PDF)

Update training

Volunteer update training topics

• February 2012 (PDF)
• January 2012 (PDF)
• November 2011 (PDF)
• October 2011 (PDF)
• September 2011
• July 2011
• May 2011
• April 2011
• February 2011
• January 2011

Updated 02/08/2012