We have volunteers who can help you with your health care coverage questions. Our volunteers are part of the Statewide Health Insurance Benefits Advisors (SHIBA) HelpLine. You get free health care coverage education, assistance, and advocacy.

SHIBA HelpLine assists consumers with choices and problems involving private health insurance as well as many government programs, such as:

Medicare
Medicaid
Basic Health
Children's Health Insurance Program
Washington State Health Insurance Pool

To find out more about how we can help you and your family, contact us:

Call: 1-800-562-6900
Email: SHIBAHelpLine@oic.wa.gov
Web: List of counties

About our volunteers

Our volunteers are experts in Medicare, Medigap coverage, employment-related health benefits, managed care, fraud and abuse questions, long-term care options, and more.

We train and closely supervise all our volunteers. Our volunteers are impartial and objective, and are not affiliated with any insurance company or product. We have about 250 volunteers statewide, who represent nearly every county in the state. They will help you by phone, in person, and through group presentations.

If you'd like to become a SHIBA volunteer, see more about volunteering.

Mission statement

SHIBA HelpLine provides free, unbiased information about health care coverage and access to help improve the lives of all Washington state residents. We cultivate community commitment through partnership, service and volunteering.

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