Market Conduct oversight and mediation

The insurance commissioner uses market conduct oversight to monitor the insurance marketplace in Washington state, to ensure that insurance companies comply with state laws and regulations. This is accomplished through working relationships within the agency, the industry, consumer associations, other state and federal regulators, and the insurance companies. This allows the insurance commissioner to find problems and focus on corrections before consumers are harmed.

The program consists of two units

  • Market analysis - This unit gathers and analyzes data about the insurance market in general and specific companies at the state and national levels, looking for trends and activities. The unit makes recommendations when possible issues of concern and problems are identified.

  • Market conduct - This unit works directly with companies on issues referred by the analysis staff, requesting specific information to determine practices that are potentially harmful to consumers. The unit conducts interviews, interrogatories and examinations, depending on the scope of the issue.

Mediation

One of the provisions of the legislation creating the Market Conduct Oversight program requires that the insurance commissioner maintain a panel of pre-approved mediators from which an insurer may choose in the event of a dispute related to market analysis processes and market conduct examinations.

Persons with a least two years of mediation experience, who understand insurance operations or claims handling are invited to apply for inclusion in the agency's approved mediators list. Interested persons are invited to send their resumes and fee schedules to Jim Keogh.

Insurers who wish to engage one of the approved mediators should choose from this list (below) and contact the mediator directly.

Mediator Contact Fee schedule Resume
Michael McCormack 24314 S.E. 261 Pl.
Maple Valley, WA 98038
425-785-9446
m.mccormack@mac.com  
$250/hour for review of materials and mediation session  $1,250 (5 hour minimum) Advanced fee/retainer required  Michael McCormack (PDF, 95KB)
John A. Riherd 9541 NW Shadywood Ln.
Portland, OR 97229
503-292-1164 (home)
503-702-0580 (cell)
jriherd@comcast.net
$150 per hour John A. Riherd (PDF, 77KB)
Brian Sheldon 421 West Riverside Ave., Ste. 900
Spokane, WA 98201-0413
bsheldon@spokelaw.com
$200 per hour Brian Sheldon (PDF, 44KB)
Robert Stein 12345 Lake City Way NE #390
Seattle, WA 98125
206-361-2201
rmcstein@msn.com
$200 per hour (or)                               
$500 for ½-day mediation (or)                               
$900 for full-day mediation
Robert Stein (PDF, 61KB)

 

Updated 04/06/2014

See also

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