Things to consider when looking at a company's complaint history

• A complaint means someone disagreed with something the company did or didn't do.  It doesn’t necessarily mean the company did anything wrong.  Check the "Outcome" of a complaint to find out what actions our office took.

• The company may be new to the state and thus not have any records to compare.

• The complaint numbers will vary depending on how large or small the company is. You can find financial and premium volume information using one of these search tools:

  • Company Annual Statements Search

  • Company Tax Form Search

Other factors to consider when shopping for insurance

• Do the complaints against the company all involve generally the same "Reason" (for example: all claim denials?) Most companies have a wide variety of complaints, so complaints that all relate to the same issue could be a red flag.

• What specific "Type of coverage" are the complaints about. For example: When looking at Auto complaints check the "Type of coverage" detail to see if the complaint was submitted for Private passenger or Commercial auto coverage.

• Has the company broken any state insurance laws in the past 2-years.

• Is the company authorized to sell insurance in Washington state?

See also

• Having a problem with your insurance company? File a complaint

• To find out how a insurance company compares to others use our complaint comparison tool. The comparison tool provides ranking based on their number of consumer complaints and market share.