Frequently asked questions from agents


Answers

Q: How do I update my contact information on the Consumer Toolkit Web site?

A: Update your contact information by logging into your online account and selecting the option labeled, “Change address”. The information you provide in the Business Address section will be displayed as your contact information.

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Q: I updated my licensing information through your online services, why don’t I see the updates on the Consumer Toolkit Web site?

A: Updates made using our online services will be available on the Consumer Toolkit Web site the business day following the update.

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Q: What if I don’t want my business address and phone number to display?

A: If you would prefer your contact information is not displayed on the Consumer Toolkit web site, simply make sure there is no information recorded in the Business Address section of your license record.  You can update or remove this information by logging into your online account and selecting the option labeled, “Change address”.  The information you provide in the Business Address section will display as your contact information.

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Q: Who do I contact if I have questions about the information on my profile page?

A: Contact OIC Licensing at:

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Q: How do I register for online services with your office?

A: If you have never been licensed, are applying for a license AND you have provided us with an email address on your application, we will automatically sign you up to use our Online Services when we issue your license. You will receive an email providing your User ID and a temporary password to login to your account via our Online Services login page.  

If you already have a license, but you have not registered with our Online Services, contact our Licensing department at licinfo@oic.wa.gov or by phone at 360-725-7144.  Our staff will send you a registration letter that includes your User ID and temporary password to register via our Online Services login page. To register, go to the “User Login” box in the upper left-hand corner of the page, and find “Not registered yet?” then click on “Register.” 

If you already have a license and have already registered with our Online Services but you've forgotten your password, go to the Online Services login page and select the “Forgot password?” option in the “User Login” box.  You must provide your WAOIC number and registered email address for our Online Services to email a new temporary password to your registered email address.  (Our system will only recognize what is currently on record as the registered email address.  If you need to update it, call us at 360-725-7144.) 

You may then login using your User ID and new password.  Once you’re logged in, you may use the “Change Password” function to create your own personal password.

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Q: Why is my license or appointment, submitted through the National Insurance Producer Registry (NIPR), not showing up?

A: If your license application or renewal was submitted through NIPR, it should appear within 5 – 7 business days.  If it’s been longer, please contact your vendor.  Your vendor should contact NIPR at the number or email listed below.

If your appointment was submitted electronically through NIPR, it should appear on the Consumer Toolkit web site within 48 hours. If it's been longer, please notify your vendor. Your vendor should contact NIPR at:

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Q: Why is my license or appointment, submitted through OIC online services, not showing up?
A: If your license or renewal was submitted electronically through OIC online services, it should appear within 5 – 7 business days.  If it’s been longer, please contact OIC Licensing at licinfo@oic.wa.gov or call 360-725-7144.

If your appointment was submitted electronically through OIC online services, it should appear the next business day.  If it’s been longer, please contact OIC Licensing at licinfo@oic.wa.gov or call 360-725-7144.

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