Consumers
We will answer your insurance questions, investigate complaints against insurance companies, act as mediators between you and the companies, and provide educational materials designed to help you make informed choices.
Having a problem with your insurance?
- File a complaint
- Call our consumer hotline: 1-800-562-6900
- Company complaint comparison guide
- Insurance Fair Conduct Act
New Special Section
This special section provides information and
resources for people struggling to pay for health care.
Your insurance in today's economy
- Learn more about the COBRA subsidy
- Insured with AIG? Check out these commonly asked questions
- Worried about your insurance company? Learn what steps we take to protect you
Consumer alerts
- Be prepared in the event of a disaster (video)
- Planning for long-term care (video)
- How to keep health insurance if you’re laid-off
- Save money on your auto insurance
Shopping for insurance?
- Tips on shopping for insurance
- Avoid insurance scams
- Publications - Read our educational materials on all types of insurance.
- SHIBA HelpLine - The Statewide Health Insurance Benefits Advisors (SHIBA) HelpLine volunteers can help you understand your rights and options regarding health insurance, prescription drugs, government programs, and more.
- Authorized companies - Find out if your insurer is licensed to do business in Washington.
- Agent/Broker lookup - Find insurance agents and brokers authorized to do business in Washington.
- Information for military servicemembers - Find out more about your insurance coverage options.
- Help for military members to recover life insurance compensation - NAIC releases new tool to help military servicemembers recover compensation they are entitled to receive.
- Company complaint comparison - Compare insurance companies by the number of consumer complaints.
- Holocaust Survivors Assistance Program - Insurance assistance for Holocaust survivors and their heirs.
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