Contacting us gets results
In 2013, we:
- Received and processed 5,040 consumer complaints, resulting in recovery of $8,480,477 related to insurance billings, refunds and various claim-handling issues.
- Answered 76,396 calls to our consumer hotline regarding insurance issues, rights and responsibilities.
- Responded to 6,719 written consumer inquiries.
- Mailed 2,734 insurance-related publications to consumers upon their request.
- Helped consumers resolve various policy issues, including claims, billing, and underwriting problems, and offered referral services to other organizations and state agencies.