Consumer advocacy - Talk to an insurance expert

We have a staff of experts dedicated to help you understand your insurance rights and answer your questions for home, auto, health, life, annuities, business, and other insurance.

Contact us

How we can help

We'll help you:

  • Understand your insurance rights, including your health insurance appeal rights and the process.
  • Provide you with 24/7 online access to information and complaint filings.
  • Look into your complaints against an insurance company.
  • Provide you with information about your shopping options.
  • Verify if an agent, agency, or company is authorized to sell insurance in Washington state.
  • Understand how health reform works.

What to expect from us

  • Promptly answer your call from 8 a.m. - 5 p.m., Monday-Friday.
  • Return your call within one business day and your email within two business days.
  • Send letters by via U.S. Mail or respond through our Online Complaint Center.
  • Greet you when you visit our office.
  • Be on time for scheduled appointments.
  • Complete your complaint within 60 days.

Updated 05/13/2015

See also

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