"Your office is great! Every time I have contacted anyone there, I have gotten a quick response and answers to all my questions."
Consumer advocacy - Talk to an insurance expert
We have a staff of experts dedicated to help you understand your insurance rights and answer your questions for home, auto, health, life, annuities, business, and other insurance.
- Email us
- Monday - Friday, 8 a.m. to 5 p.m., a live person answers your questions
- Schedule a speaker
How we can help
We'll help you:
- Understand your insurance rights, including your health insurance appeal rights and the process.
- Provide you with 24/7 online access to information and complaint filings.
- Look into your complaints against an insurance company.
- Provide you with information about your shopping options.
- Verify if an agent, agency, or company is authorized to sell insurance in Washington state.
- Understand how health reform works.
What to expect from us
- Promptly answer your call from 8 a.m. - 5 p.m., Monday-Friday.
- Return your call within one business day and your email within two business days.
- Send letters by via U.S. Mail or respond through our Online Complaint Center.
- Greet you when you visit our office.
- Be on time for scheduled appointments.
- Complete your complaint within 60 days.